Contact support
Use the contact form and select Support. For a security report, select Security.
Support hours: Monday to Friday, 09:00 to 17:00 SAST (UTC+2), excluding South African public holidays.
Support
Tell us what is going wrong so we can help.
What to include
- The system and page affected
- What happened and what you expected
- Steps to reproduce the problem
- When it happened, including your time zone
Response targets
Targets are for our first response, not resolution.
Critical
Security issue or full outage
1 business day
High
A major feature is unavailable
2 business days
Normal
Questions, setup help or minor faults
3 business days