Contact
Email support@processlayer.co
Standard support hours are Monday to Friday, 09:00-17:00 South Africa Standard Time, excluding South African public holidays. Security reports should be sent to security@processlayer.co.
Support
Need help with a ProcessLayer product? Contact the support team and include as much detail as possible.
Recommended information to include
- Product name
- Jira site URL or marketplace platform
- Issue key if relevant
- Screenshots if helpful
- Steps to reproduce
- Expected behavior
- Actual behavior
- Browser and operating system
- Approximate time of issue
Support response targets
Critical
Security issue, production outage, or app unavailable for all users
Initial response target: 1 business day
High
Major feature unavailable, installation blocked, or repeated analysis failures
Initial response target: 2 business days
Normal
Product questions, configuration help, documentation issues, or minor defects
Initial response target: 3 business days